Today we’d like to introduce you to Gabe Abshire.
Thanks for sharing your story with us Gabe. So, let’s start at the beginning and we can move on from there.
So Utility Concierge was started in 2009 but it was years of experience in the satellite sales and installation industry that helped birth the idea. We have a company that does installations for the major satellite companies. Through that experience, we learned a lot. We would go to install satellite systems and find that the customer would have their TV’s but the electricity was not on. Or, they would have their power on and their TVs had not arrived yet because of one reason or another. We all already know that moving into a new house is stressful.
Between finding the perfect house, getting the mortgage done, coordinating all the people involved, etc.. And then you still have to call all your home service and home utility providers to see if they are available in your new home and if not, finding the ones that are. Then hoping that you make the right choice to fit your need and get the best deal. It is a very small part of the moving process but probably one of the more stressful ones.
We save people about 2-3 half days on the phone and an average of $1000 a year. So when people ask what we do, we allow people to enjoy the move more by taking some of the stress off their plate. Saving them money that they can put back into their family to make the new home the dream they have always wanted.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Has it been smooth… funny question. So no, it has not been smooth. But honestly, I don’t think I would trade it. We learned so much over the years that has put us in the place we are today. We are the leader in an industry that we created and has been named after our company. We have put our people and clients first in all that we have done.
As we scale to over 70 employees this year the one thing I did not think would be one of our biggest challenges is hiring the right people. We have created a very unique and special culture and want to keep it that way. I truly believe that our team members are our product. We invest in our people heavily both personally and professionally.
Selecting the right people that we let into our family at Utility Concierge while scaling has been a challenge. But early on I knew that culture would be very important to the success of our company. Little did I know that those guiding principles that we put in place back in 2009 would be one of the single most important things that I could of done. Just like in life as with hiring the right person. If you do not have a set of core values to filter choices through you could end up lost along the journey.
Utility Concierge – what should we know? What do you guys do best? What sets you apart from the competition?
Utility Concierge was founded in 2009. Our purpose is to help homebuyers and homeowners get their utilities and home services right. We have created a one-stop shop, that consolidates the selection and facitions the connection of utilities and home services saving time, money and stress to the customer.
Our company is built around people — they are our product. We invest in our employees daily. Our office culture is something that truly sets us apart from others; we celebrate our successes and learn from our failures. At Utility Concierge, we want to sincerely give our team experiences that will make them better people both inside and outside the office.
We have a set of core values that we live and breathe every day with every client. My favorite one always delivers a Mind Blowing Customer Experience. We use the word experience because moving is an emotional time in peoples lives; we want to have an emotional connection with our clients so that we can truly understand their needs and deliver an experience that they have no choice but to go tell their friends, family and real estate professional how much we blew them away.
- Address: 1755 Wittington Place Ste. 550 Farmers Branch, TX 75234
- Website: utilityconcierge.com
- Phone: 800 587 3160
- Email: firstname.lastname@example.org