Today we’d like to introduce you to Kayla Graves
Hi Kayla, so excited to have you on the platform. So before we get into questions about your work-life, maybe you can bring our readers up to speed on your story and how you got to where you are today?
The inspiration behind Mobile Minds comes from my own family experiences. I was deeply moved by the challenges faced by my mother, who passed away from colon cancer in 2012, and more recently, my grandmother. Their experiences highlighted the need for more accessible and empathetic tech support. These personal connections fuel my passion and commitment to this journey.
I have also worked in the telecommunications industry for 11 years now and have witnessed the significant demand for guidance in understanding phones and other electronic devices, especially among our senior citizens.
We all face challenges, but looking back would you describe it as a relatively smooth road?
With full transparency, the journey with Mobile Minds hasn’t been entirely smooth, as is common with many new ventures. One major obstacle has been efectively reaching our primary audience—senior citizens—who might be apprehensive about new technology or unsure about seeking help.
Another challenge has been balancing personalized service with the growing demand, ensuring that we maintain quality as we expand.
Despite these challenges, they have provided valuable lessons and opportunities for growth.
I am grateful for my dedicated staff: Krystal, Jazmine and Kenasia.
Each obstacle has strengthened our resolve and allowed us to refine our services to better meet the needs of our clients.
We’ve been impressed with Mobile Minds, LLC, but for folks who might not be as familiar, what can you share with them about what you do and what sets you apart from others?
**What We Do:**
We offer one-on-one training and support to help clients learn how to use their devices effectively. Our services include everything from basic phone functions and app usage to troubleshooting common issues and exploring advanced features. We also offer tech support to small businesses.
**What We Specialize In:**
One on One Sessions
Troubleshooting Support
Device Management
Data Transfers
Small Business Device Setup and Support
**What Sets Us Apart:**
Our deep empathy and understanding of the challenges faced by our clients set us apart. We offer a patient, personalized service that addresses individual concerns and learning preferences. Our team’s dedication to making technology accessible and approachable distinguishes us from other tech support providers.
**Brand Pride:**
We are most proud of the positive impact we have on our clients’ lives. Hearing from seniors who feel more connected and capable because of our support is incredibly rewarding. The relationships we build and the trust we earn from our clients are key aspects of our brand’s success.
**What We Want Readers to Know:**
Mobile Minds is more than just a tech support service, it is an experience. Our services are designed to be accessible, patient, and tailored to individual needs. Whether you’re struggling with basic functions or want to explore more advanced features, Mobile Minds is here to guide you every step of the way.
How do you think about luck?
Entering the telecommunications field when the industry was rapidly evolving provided a solid foundation and a wealth of experience to draw from.
My faith has also played a vital role in this journey.
Contact Info:
- Instagram: https://www.instagram.com/mobilemindstx/profilecard/?igsh=MWV0c202ZWN0cTg0eg==
- Facebook: https://www.facebook.com/share/Ru5zs1dxoNQU4HDz/?mibextid=LQQJ4d
Image Credits
JD Yao of Simple Color Media
https://www.instagram.com/simplecolormedia?igsh=cnJ4dHZkOGxreGZs
