Today we’d like to introduce you to Neal Pyles.
Hi Neal, can you start by introducing yourself? We’d love to learn more about how you got to where you are today?
I never planned on being in the mortgage industry, but looking back, it makes sense. I grew up around real estate—my dad is a real estate broker and my stepmom worked in mortgages. In 2017, right out of college, I was given an opportunity by Kristi Harris, an executive at PrimeLending and a family friend. She helped me land a role in the appraisal department.
That first job was in operations, and while it gave me a crash course on how the industry works, I quickly realized something important: I wasn’t built for the back office—I wanted to be where the deals were made.
I studied top producers, learned their strategies, and started piecing together a vision for my own career. By 2020, I got licensed and joined Fairway Mortgage as a loan officer assistant. The loan officer I worked with had just moved to Texas, so his pipeline was out of state. I knew if I was going to build something lasting, it had to be here in DFW.
Within six months, I joined a high-level team—but my time there was cut short. After just a month, I was let go when another long-awaited hire came onboard. It was my first real setback, but also my wake-up call. Getting let go taught me that no one was going to hand me my career—I had to build it myself.
Instead of settling for a “safe” offer, I went out on my own and found a new role within three days at Movement Mortgage under a top producer. For two years, I built skills, supported his pipeline, and quietly grew my own business.
Eventually, I made the jump to go full-time as a loan officer. After a short stint with another team, I landed at CMG Home Loans—and it’s where everything started to click. The timing wasn’t easy, with interest rates rising and the market shifting, but I leaned into what I knew: social media, branding, and connecting with people in a real way.
What’s made the biggest difference for me is how I’ve chosen to build trust. I make it a point to communicate clearly, to be responsive, and to show up for my clients even when things don’t go perfectly. People remember how you handle the tough situations just as much as the easy ones, and that’s where relationships are really built.
Today, I’ve built a strong online presence, grown relationships with great referral partners, and created a marketing system that consistently brings in clients. I’m still considered young in this business, but I’ve learned that age doesn’t matter—trust, consistency, and communication do.
The market has had its highs and lows, and I’ve had moments of doubt like anyone else. But every challenge reinforced one lesson: if you stay consistent, stay creative, and refuse to quit, the wins will come.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
I got licensed in March 2020, this was a week before the pandemic hit. I had no idea what I was doing when I started but I showed up everyday and learned. There were many obstacles such as finding the right team that fit me, having to work thru rate increases, housing market slowing down all while still building up a name for myself in Dallas.
Thanks for sharing that. So, maybe next you can tell us a bit more about your work?
My main goal to help guide people into the right financial move when buying a home and keeping things as stress free as possible while making one of the largest purchases of their life. I work with all types of clients such as first-time homebuyers, investors, people who are looking to upgrade their current homes or relocating. I started building up my brand on social media thru humor and knowledge and also keeping it real. I think what sets me apart from others is I am very involved throughout the process even with having a team under me, I want to make sure I know what’s going on at all time and keeping all parties informed. No one likes being ghosted especially when you’re buying a home!
What sort of changes are you expecting over the next 5-10 years?
I see the industry changing and it already has been. With AI automation and social media marketing its going to push out a lot of mortgage professionals that aren’t willing to adapt and honestly that could be a good thing.
Contact Info:
- Website: https://Nealpyles.com
- Instagram: https://www.instagram.com/nrpyles
- Facebook: https://www.facebook.com/PylesMortgage
- LinkedIn: https://www.linkedin.com/in/nealpyles/
- Youtube: https://www.youtube.com/@nealpyles
- Yelp: https://www.yelp.com/biz/neal-pyles-cmg-home-loans-frisco
