Today we’d like to introduce you to Kimberly `Galvan.
Hi Kimberly , so excited to have you on the platform. So before we get into questions about your work-life, maybe you can bring our readers up to speed on your story and how you got to where you are today?
My path to health insurance wasn’t something I planned out on paper — it found me through loss.
I spent years working as a dental assistant, and I loved the hands-on connection with patients. But everything changed when my mother was diagnosed with glioblastoma. Watching her fight that disease was hard enough on its own, but what broke my family wasn’t just the diagnosis — it was the aftermath. The bills. The coverage gaps. The late-night conversations at the kitchen table trying to figure out how we were going to make it work. Not having the right insurance in place didn’t just strain us financially — it strained everything. Relationships. Trust. The sense that we could handle whatever came next together. I watched my family fall apart under that weight, and I never wanted another family to go through what we went through.
That experience planted something in me I couldn’t ignore. Insurance is a topic most people avoid — it’s confusing, it feels distant until you need it, and by then it’s often too late to make good decisions about it. I decided I wanted to be the person who steps into that gap before a family reaches their breaking point. So I made the leap from dental assisting to becoming a licensed health insurance broker, determined to turn what happened to my family into something that could protect others.
Today, my work isn’t just about policies and premiums. It’s about sitting down with people and having the conversations nobody wants to have — but everybody needs to. It’s about making sure someone’s mother, someone’s family, doesn’t have to ask “how are we going to make this work” without a plan already in place. I want to be a genuine resource in my community on a subject most people would rather not think about, because I know firsthand what happens when nobody does.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
Honestly, no — it’s been anything but smooth, and I think that’s part of the story worth telling.
When I first got into the industry, I ended up with a company that only really served healthy individuals — people who didn’t have complicated medical histories or real financial strain. That wasn’t why I got into this work. I didn’t leave dental assisting and go through everything with my mother just to help the people who needed it least. So I had to make the hard call to walk away and essentially start over — but this time, I knew exactly what I wanted. I wanted to work with the families who actually needed someone in their corner: the ones facing real diagnoses, real financial pressure, real uncertainty about what happens next.
Then came another challenge — the transition from being just an agent to becoming a broker. It sounds like a small step on paper, but it wasn’t. As an agent, you’re often limited to what one company offers. Becoming a broker meant learning an entirely different level of the business — understanding multiple carriers, comparing plans honestly instead of pushing a single product, building the knowledge base to actually match people with what fits their life instead of what fits a quota. It took time, it took studying, and it took a lot of trial and error to build the kind of practice I actually believed in.
Looking back, I don’t think I’d change either struggle. Starting over taught me to be intentional about who I choose to work with. And the harder road to becoming a broker gave me the tools to actually be the resource I set out to be — someone who can sit across from a family and give them real options, not just one company’s version of coverage.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
My business, KGM Health Co, is a health insurance brokerage built around one core idea: everyone deserves a real advocate when it comes to their coverage — not just the people who are easy to insure.
I specialize in helping individuals and families navigate health insurance during the moments that matter most — open enrollment, life changes, new diagnoses, career transitions — the times when the wrong plan (or no plan) can do the most damage. Because I work as a broker rather than being tied to a single carrier, I’m able to compare options across multiple companies and actually match people with a plan that fits their real life, not just push whatever one company happens to be selling.
What sets me apart is that this work is personal to me. I’m not approaching insurance from a sales-first mindset — I’m approaching it from the perspective of someone who watched a family fall apart because we didn’t have the right coverage in place when it mattered. That means when I sit down with a client, I’m not rushing them through a checklist. I’m asking the real questions: What are you worried about? What would happen if the unexpected happened tomorrow? What does your family actually need, not just what’s cheapest?
What I’m most proud of, brand-wise, is the trust I’ve built by being straightforward. I don’t sugarcoat how confusing this industry can be, and I don’t disappear after enrollment is done — I want to be a resource my clients can come back to year after year, not just a name on a policy.
If there’s one thing I want readers to know about KGM Health Co, it’s this: insurance doesn’t have to be a topic you avoid until you’re in crisis. I’d rather have that conversation with you now, on your terms, than have you find out too late what you were missing.
We’d love to hear about how you think about risk taking?
I don’t think of myself as a reckless risk-taker, but I’ve made two big leaps that shaped everything.
The first was leaving dental assisting — a stable career — to start over in insurance, after watching my own family fall apart from a lack of coverage during my mother’s cancer diagnosis. The second was walking away from a company that only served healthy individuals, even though it meant giving up a stable book of business, because that wasn’t the work I set out to do.
Neither felt safe at the time. But staying comfortable felt riskier than acting on what I knew I couldn’t ignore. That’s still how I think about risk: it’s less about chasing uncertainty, and more about being honest with yourself about what you’d regret not doing.
Contact Info:
- Website: https://www.kgmhealthco.com
- Instagram: @kgmhealthco
- Facebook: @kgmhealthco
- LinkedIn: Kimberly Galvan
