Today we’d like to introduce you to Susan and Roger Beaman.
In 1982, Jerry & Martha Young started Young’s Chem Dry with one franchise in the Arlington area and then grew into two franchises expanding into the Dallas/Ft worth area within a short time. As their daughter, Susan grew up working in the family business. Susan worked part time as a second job, which helped immensely as a single mom who needed two incomes. Later in life, Susan met now husband, Roger Beaman. At that time, he had worked with TXU for 15 years. Once joining both families together, Roger decided to take an early retirement from TXU, and invest his time and talent into opening his own carpet cleaning company – Rodeo City Carpet Cleaning. Susan entered the beauty industry, and grew salons to become more profitable over the course of 20 years. In 2014, due to medical issues and life changes, Susan decided it was time to take a step back from the fast-paced world of the beauty industry, and retire. Once learning of her decision, Susan’s father Jerry invited her to come on board at Young’s Chem-Dry, in an effort to bring the company into the new tech-savvy century. Susan agreed and came on board, growing the company and bringing it up to speed to meet market demands. After only one year of hard work and dedication, Jerry Young offered both Susan and Roger the opportunity to buy out his company and make it their own. With Chem-Dry close to their hearts and family, Roger and Susan jumped at the opportunity, and purchased Young’s Chem-Dry in December of 2015. Since then, they have been striving daily to uphold the Chem-Dry ideal of “Dryer. Cleaner. Healthier.”, and have grown the company into what it is today.
Has it been a smooth road?
One of the biggest struggles we encountered was taking the leap of faith and making the decision to upgrade the outdated technology across the company and all of the equipment. The investment was costly, but has proven to be the exact move needed in order to expand and grow the business.
On a more personal note, sacrificing free time, quality family time, and vacations has always been challenging. However, we love our company and customers so much, their satisfaction makes it all worthwhile
So, let’s switch gears a bit and go into the Young’s Chem Dry Carpet Cleaning story. Tell us more about the business.
Our most prized stand out difference from other companies is our customer service. I’m sure you hear that all the time, but in our case it’s true! We treat each customer as if they are the only one. Young’s Chem-Dry has stood the test of time, and made it through the recession all due to our quality of service and workmanship. We are also currently working on expanding our company into the water restoration business.
A few key points about what makes Chem-Dry a cut above our competition:
Chem-Dry removes 98% of allergens from carpets and upholstery.
Chem-Dry removes 89% of airborne bacteria, including air quality.
We credit this to Chem-Dry’s independent laboratory tested proprietary Hot Carbonating Extraction (HCE) process.
We use 80% less water than typical steam cleaning, which means carpets dry in hours, not days.
We do not use detergents or phosphates, and thus no dirt-attracting residues. By harnessing the power of carbonation, bubbles penetrate to the base of carpets and lift dirt and grime, which results in a deeper, longer lasting clean.
Chem-Dry’s green-certified solution, The Natural®, is safe and non-toxic.
We give free estimates, which has become almost obsolete in this industry. We even can give quotes over the phone at Young’s Chem Dry, we clean for your health like no one else.
Additional services that we offer at Young’s Chem Dry are the following:
Tile and Grout cleaning
Upholstery Cleaning
Pet Urine Removal
Carpet Repairs and re-stretching
Red Stain Removal
Fine Rug Cleaning
Emergency Water Removal
Odor Removal
Commercial work
How do you think the industry will change over the next decade?
Green cleaning is more popular than ever and really cannot be considered a trend anymore, but rather a fundamental part of the cleaning industry.
I mean, who can argue against the merits of green cleaning and its impact on you and your family’s health while being safe for our environment.
Harris Research which is the franchisor of all Chem Dry Franchises, and frequently conducts secret shops to uphold the highest quality standard in our industry and to assure that customers are being asked the proper questions to find the customers greatest need, even down to collecting a small amount of cleaning solution from the secret shopper to be tested by our franchisor making sure that all solutions are being used and mixed properly. That’s a win for the customer why reinsuring them of a cleaner, healthier home.
We have been blessed with wonderful employees who are well educated and truly dedicated to customer service. For example, our most seasoned employee Joe has been in the industry for over 17 years. He has a heart for making the customer happy at all costs, and strives to make each customer feel comfortable and completely at ease.
Of course, as mentioned previously, Jerry and Martha Young will always be our lifelong mentor! Our amazing clients serve as both mentor and cheerleaders in order to keep us on track and teaching us how we can improve!
Contact Info:
- Website: www.youngscarpetcleaning.com
- Phone: 817-460-7260 or 972-258-8349
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