

Today we’d like to introduce you to Caleb Lopez.
Thanks for sharing your story with us Caleb. So, let’s start at the beginning and we can move on from there.
We got our start in Dallas in the early 2000’s and opened 2 additional stores over the course of the next several years. In 2011, we began to invest heavily in the growth of DFW and began opening several stores per year. We now have 17 stores throughout DFW with the 18th opening in the Fall of 2018.
Has it been a smooth road?
It’s definitely not been a “smooth road”, as things rarely are in business, especially retail. DFW is booming, so the competition to find the right real estate is always a challenge. Since our stores are smaller in size than some of our competitors (we’re not a “big box” retail chain), it can take a while to gain name recognition and for people to realize we’re even in their neighborhood.
So let’s switch gears a bit and go into the Pet Supplies Plus story. Tell us more about the business.
Pet Supplies Plus started in the mid-1980’s in Detroit, MI. The founders quickly realized that people’s emotional bond with their pets creates great potential in Pet Specialty Retail. Our retail experience became much more about helping people provide the best life possible for their pets, not just simply selling a product. Our smaller retail size also helped us focus on serving neighborhoods and creating connections and community involvement around each store. That’s why our mission is to be America’s favorite neighborhood pet store and also why we refer to our customers as our “neighbors” – because they truly are.
How do you think the industry will change over the next decade?
Its all about partnerships with local rescue groups and shelters, like Operation Kindness, who share the same passion to provide the best, happiest, healthiest life possible for pets. We also have a daily commitment to treat everyone who walks through our doors like a neighbor, the same as if you were inviting them into your home.
Contact Info:
- Address: Pet Supplies Plus
200 N. Coit
Suite 330
Richardson, TX 75080 - Website: www.petsuppliesplus.com
- Phone: 214-276-5496
- Email: socail@petsuppliespluscares.com
- Facebook: https://www.facebook.com/petsuppliesplus/
Getting in touch: VoyageDallas is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.
Sherry Lee
June 20, 2018 at 3:40 am
We love PSP! The store on McCart is where we shop. I love the small store atmosphere. The employees are super friendly, remember you and the inside of the store is always clean and stocked with what I need. I havent been in the other ‘box’ pet stores since finding you. Of course your welcome to open another one closer to home, think McPherson/Chisholm Trail area. 😉