Today we’d like to introduce you to James Miri.
James, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
White Glove Storage & Delivery was created to fill a void within the logistics industry in 2005. We began working with interior designers, furniture showrooms and numerous galleries as an installation/delivery company but, soon realized that the demand for superior service was also desired for residential clients that needed to move from one home to another. Generally speaking our industry does not have the best reputation and we are here to change that. We have grown significantly over the past 13 years with locations in Dallas, Austin and a new location in Atlanta, GA. We continue to support and work with the interior design trade, at a competitive price, while also performing full service moving services which is what truly separates us from your standard “moving company”. We go above and beyond for our clients while always focusing on our Vision and Mission statements.
Our Vision is…
“We are professionals providing the highest level of quality service ever experienced in the moving, storage and delivery industry.”
Our Mission is…
“We earn our clients’ confidence and trust with a passion for excellence.”
We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
I truly believe that anything worthwhile includes struggle but, if you are able to stick to your priorities and continually strive to improve then it all seems to work itself out. We have absolutely experienced struggle while building our business. There are so many companies out there that “offer exceptional service” or “guarantee the best price” but honestly I believe many are falling short of all that they “promise” and that tends to tarnish the moving and storage industry in my opinion. We work very hard to continually polish what we do and our brand/image. Educating the consumer of this has been the most challenging. Unfortunately, it is rare for a moving company to market itself as a clean, classy, buttoned-up outfit. We brand White Glove as a superior service provider b/c we are but, many times it is viewed as an expensive alternative when in all reality we are very competitive in terms of price.
We’d love to hear more about your business.
White Glove Storage & Delivery is a full service moving, temperature-controlled storage, receiving and delivery company. We act as that “final mile” provider while also managing inventory, assembly and installation for our clients and their furnishings. We go the extra mile and wear our signature white gloves to protect specific upholsteries, we install felt on furniture legs and wipe down any/all table tops with furniture cleaner as a courtesy to our clients. Our goal is to create an experience upon arrival.
Hands down…I am most proud of our team. I truly believe, from top to bottom, we have the most experienced team that truly understands what we are trying to accomplish. It is a true pleasure to work with like-minded individuals that strive to be the best.
What were you like growing up?
I was surrounded by the entrepreneurial spirit. My parents owned their own businesses and I always thought that I would do the same. I always felt like I understood what others desired or found value in. When I was young I used to sell candy and baseball cards on the bus to/from elementary school for extra money. I eventually started a mobile DJ business and would DJ school dances, weddings, birthday parties, etc. It taught me a lot. I had to sell myself and my service to potential clients looking to hire a DJ for their big event, which is great experience for a teenager. I continued this through high school and it was a great little business that paid my way through college.
After college at The University of Texas at Austin, I moved to New York City and worked for a company near the financial district. It was the first time I had left my hometown so it was a bit of a shock…I grew up a lot. My job was to recruit high level employees within the tech industry. We would introduce dot-com opportunities to individuals at large corporations that would make the leap but, when the dot com bubble bursts these individuals were laid-off and would show up at our door step begging for another job but…no one was hiring any longer. That really flipped a switch inside of me. I never wanted to be in that situation. I felt so helpless.
After some soul searching, I moved back to Texas and really wanted to work for myself so I opened a couple franchised packing and shipping stores. I didn’t have the experience to build something much larger at this stage so I had to “purchase” the experience and managed these stores for 7-8 years but, I became hungry for more. I was the fastest growing franchisee in the company’s history, rookie of the year, etc. but, I still had a desire to build something from scratch. That led me to starting White Glove.
Now as a business owner I feel I have a huge responsibility to our customers and employees. I feel I was created to do what I do. It was a very long road to get here and it is still very challenging but, I wouldn’t have it any other way.
Contact Info:
- Website: www.WhiteGloveDelivery.com
- Phone: 214-748-1111
- Email: DallasInfo@WhiteGloveDelivery.com
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