Today we’d like to introduce you to Nick Gharivand.
Hi Nick , can you start by introducing yourself? We’d love to learn more about how you got to where you are today?
A few years ago, I watched people close to me go through unexpected layoffs, and it opened my eyes. I realized how quickly a family’s stability could disappear when you’re relying on someone else’s company for your income. That moment lit a fire in me. I didn’t want my family to ever be in that position again, so I decided to build something of my own — something solid, service-driven, and long-lasting.
I started in the garage door industry with practically nothing: no investors, no fancy setup, just a willingness to outwork everyone and give customers an experience they weren’t getting anywhere else. In the beginning I was taking every call myself, running the jobs, ordering the parts, doing marketing at night — whatever it took. I knew that if I focused on honest pricing, transparency, and real customer care, the business would grow.
It wasn’t a smooth path. We dealt with algorithm changes, suspensions, competitors trying to undermine us — but every setback forced me to build stronger systems. That’s actually where the name “Trusty” comes from. I wanted to create a company people could genuinely trust in an industry that can sometimes be confusing for homeowners. Over time, we earned over a thousand 5-star reviews and grew into a team that treats customers like neighbors, not transactions.
Today, Trusty Garage Door Repair operates out of Plano and serves the entire DFW metroplex. We offer same-day service, transparent quotes, and a very personal, family-run approach. My passion now is building a company that gives my team long-term opportunity — not just a job — and delivering a level of service that earns lifelong relationships with our customers.
We’re still growing, still improving, and still hungry. But I’m proud of how far we’ve come from a simple idea: protect your family, serve people the right way, and build something that lasts.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
Definitely not — and I don’t think it should be if you’re building something real.
Like most service-based businesses, the early years were filled with long hours, tight margins, and constant problem-solving. I was wearing every hat at once — technician, dispatcher, marketer, customer service, and operations — all while trying to grow responsibly. There were moments where one wrong decision could have set everything back.
One of the biggest challenges was navigating the digital side of the business. As a local service company, we rely heavily on online platforms to connect with customers, and any algorithm change or account issue could have a massive impact overnight. That forced me to become extremely hands-on with our systems, marketing, and data tracking instead of relying on outside providers who didn’t fully understand our operation.
We also faced challenges with staffing, training, and maintaining consistent quality as we grew. In a hands-on trade like garage door repair, one misstep can hurt your reputation quickly. That pushed us to build stronger internal processes, clearer training standards, and a culture of accountability centered around trust — both with customers and within the team.
Probably the hardest part was staying emotionally steady through it all. When you care deeply about your business, every issue feels personal. But those challenges shaped how we operate today. They made us more disciplined, more transparent, and more focused on building a company that can weather uncertainty.
Looking back, the struggles weren’t roadblocks — they were pressure points that helped shape Trusty Garage Door Repair into what it is today.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Trusty Garage Door Repair is a Plano-based, family-run garage door service company serving homeowners across the Dallas–Fort Worth area. We specialize in garage door repairs, spring replacements, opener issues, and full door installations — with a strong focus on same-day service and clear, upfront communication.
What we’re really known for is transparency. Garage doors can be intimidating for homeowners because most people don’t know what should cost what, and unfortunately that leaves room for confusion or upselling in this industry. From day one, our goal was to simplify that experience. We explain options clearly, we don’t push unnecessary work, and we focus on long-term solutions instead of quick fixes.
What sets us apart is how hands-on and system-driven we are. We’ve built our own internal processes for training, quality control, and customer communication to make sure every customer gets a consistent experience — regardless of who shows up to their home. Our technicians are clean, professional, and held to a high standard, and we treat every job like it’s at our own house.
Brand-wise, I’m most proud of the trust we’ve built in the community. Earning over a thousand five-star reviews didn’t happen by accident — it came from doing the right thing consistently, even when no one was watching. We’re not trying to be the biggest company in the industry; we’re focused on being the most reliable and respected.
What I want readers to know is that Trusty Garage Door Repair isn’t just a service you call when something breaks — we aim to be the company people rely on long-term. We value relationships, accountability, and craftsmanship, and those values guide everything we do as we continue to grow.
Networking and finding a mentor can have such a positive impact on one’s life and career. Any advice?
My biggest advice is to stop looking for a mentor in the traditional sense and start looking for alignment instead. Some of the most valuable guidance I’ve received didn’t come from one official “mentor,” but from building genuine relationships with people who were slightly ahead of me in their journey.
What worked well for me was showing up prepared. When I reached out to people I respected, I didn’t ask vague questions or for broad advice. I came with specific problems, clear goals, and proof that I was actually executing. People are far more willing to help when they see you’re serious and applying what you learn.
Networking, for me, has always worked best when it’s relationship-first, not transactional. I focused on being useful — whether that meant sharing resources, helping someone troubleshoot a problem, or just showing genuine interest in their business. Over time, those relationships naturally deepened into ongoing conversations and guidance.
Another thing I learned is that mentors don’t always look like what you expect. Some came from different industries entirely, but their lessons on leadership, discipline, and systems applied directly to my business. Staying open to those connections made a big difference.
Ultimately, mentorship and networking aren’t about collecting contacts — they’re about building trust. If you lead with humility, curiosity, and consistency, the right people tend to show up at the right time.
Contact Info:
- Website: https://www.trustygaragerepair.com/
- Instagram: https://www.instagram.com/trustygaragedoorrepairplano/
- Facebook: https://www.facebook.com/TrustyGarageDoorRepairs
- LinkedIn: https://www.linkedin.com/company/trusty-garage-doors/
- Twitter: https://x.com/TrustyGarageD
- Youtube: https://www.youtube.com/@TrustyGarageDoorRepair
- Yelp: https://www.yelp.com/biz/trusty-garage-door-repair-plano-2
