Today we’d like to introduce you to Orfy Orozco and Juan Ramirez.
Orfy and Juan, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
After several years working as a housekeeper and different properties, I began my own company in 2009 with three employees including me, as every start was hard to get customers, but with many intents, time, sacrifice and much effort we saw the success. As a company with no capital to invest was really hard because some of the work providers had their payment terms once a month and some cases more than that I started to seek some houses to clean too, because the payments is at the moment and this helped me to paid to my two employees weekly. Doing our job in best way was the key to me to had more good references with other homeowners and property managers.
One day one of the property managers referred me with one of the investments company from Washington DC. Planning to set up some vacation rentals units in Downtown Dallas Area; and they interviewed us if we could manage the units in the area for them? Including the check-in and check-out cleaning, guest services, maintenance, and management support with the units; since they didn’t have anyone from them working in the area. I accepted the challenging opportunity. And I had to ask for help to my husband Juan Ramirez to work together in this; was no easy for him to let his well paid job that he has at that moment. But after several conversations. He decided to work with me in this new project, taking the risk. And definitely was good decision working together. I couldn’t do it without his support in every way and helped me a lot. First of all, because I haven’t drove to downtown Dallas, lol. And he can drive everywhere in the world. He is a good leader in our company management and solving problems in every way and now both are business partners also.
In 2017 after two years working in Downtown Dallas Area, in vacation rental units; we got another big project proposal from another investment management from California who did the same setup, vacation rental units in the area too. And we provided them the guest ready units after every guest. Working with these two big companies we discovered more talents in us; getting in charge of all the door lock installation, reprogrammed digital door locks, doing the troubleshooting, with all the electronic and digital system, like the nest thermos that, digital door lock and internet connection and much more.
Everything was running perfectly but lately and sadly, things have changed… do to COVID 19 crisis blow to the hospitality industry, one of these companies cut the contracts and the other went off of business in this and other locations around the country; affecting us too! Make us to cut our personal too. Hoping in God all this situation past soon and get new contracts to recover from all this to rehire our excellent team members.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
No, it was not easy to achieve my goals, as a new company with no capital was difficult to grow. All the requirements to work like insurance, memberships, accounting fees, etc. were expensive, but I was focused in the results, many doors were close, but I never give up.
Alright – so let’s talk business. Tell us about Windhaven Cleaning Service – what should we know?
We provide residential and commercial, apartment complex full clean move in / move out service. House cleaning, vacation rental cleaning and management service corporate units cleaning, offices cleaning and sanitizing hospitality cleaning and infecting service. Carpet cleaning, hospitality laundry service. Units set up and staying lock installation service, digital smart door locks, nest thermostat installation and troubleshooting, customer satisfaction is our priority.
Is there a characteristic or quality that you feel is essential to success?
For us providing and excellent service, doing our best in every single job (small or big) and having a terrific and trusted team is also our key of success. Work as a team with my husband and business partner leading the company.
Pricing:
- FREE ESTIMATES
Contact Info:
- Address: WINDHAVEN CLEANING SERVICE
150 W KINGSLEY RD SUITE 512
GARLAND TX 75041 - Website: WCSMAID.COM
- Phone: MB PH. 214 912 9741 CALL OR TEXT & MOB. PH. 469 688 9856 CALL OR TEXT
- Email: wcsmaidservice@gmail.com
Image Credit:
Credit for Windhaven cleaning service.
Suggest a story: VoyageDallas is built on recommendations from the community; it’s how we uncover hidden gems, so if you or someone you know deserves recognition please let us know here.
